At Akemi, we prioritize our valued customers and are committed to delivering exceptional service. If you face any problem, our dedicated customer care team is available to guide you through the process seamlessly.

Kindly reach out to our customer service team via phone or WhatsApp at +92 370 010 2010 or through email at info@akemiorganics.com. Due to customer safety, we don't accept returns from customers after the product has been delivered. 

For eligible claims, refunds will be provided in the form of coupons equal to the item's value, redeemable exclusively on our online store, and these coupons will remain valid for one (1) month from the date of issuance. 

Order Cancellation Policy

Akemi offers you the flexibility to cancel your order at any time before it's processed. Once your order has been shipped, you will receive a shipping confirmation email containing the Cash on Delivery (COD) amount and your unique order tracking ID.

Please be aware that Akemi reserves the right to cancel any order under certain circumstances, which may include but are not limited to the following situations:

• The item is out of stock.
• Pricing errors have occurred.
• The Interbank Funds Transfer (IBFT) payment has been declined by the issuing financial institution.

In any such cases, we will promptly notify you and take appropriate actions to ensure a smooth resolution. Your satisfaction remains our utmost priority, and we appreciate your understanding of these policies.